At Sportsroyals, we are committed to providing high-quality products and exceptional customer service. We understand that sometimes things don’t work out as expected, and we want to make sure you are completely satisfied with your purchase. If for any reason you’re not happy with your order, we’ve created a clear and easy process for returns and refunds.
1. Returns
We offer a 30-day return policy from the date of purchase. If you are not fully satisfied with your product, you can return it for a refund or exchange, as long as the following conditions are met:
- The item is unused, unworn, and in its original condition.
- The item is in its original packaging, with all tags and labels still attached.
- You provide proof of purchase (receipt or order confirmation).
Please note that certain items are non-returnable, such as customized or personalized products, or items marked as final sale.
To initiate a return, please follow the steps below:
- Email us at contact@sportsroyals.net with your order number and the reason for the return.
- Our team will provide you with instructions on how to return the product.
- Return the item within 30 days of receiving the product, and we will process your return upon receipt.
Customers are responsible for the return shipping costs unless the item was damaged or defective upon arrival.
2. Refunds
Once your return is received and inspected, we will notify you via email about the status of your refund. If your return is approved, your refund will be processed to the original payment method used during the purchase.
Please allow up to 7-10 business days for the refund to appear on your statement, as processing times may vary depending on your bank or payment provider.
3. Exchanges
If you would like to exchange your item for a different size, color, or product, please follow the same return procedure and place a new order for the desired item. Exchanges are subject to availability, and shipping fees may apply.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at contact@sportsroyals.net with your order number and photos of the damage. We will work to resolve the issue by providing a replacement or full refund at no additional cost to you.
5. Sale or Promotional Items
Items purchased during a sale or using a discount code are eligible for return or exchange as long as they meet the conditions outlined above. Refunds for sale or promotional items will be issued for the amount paid after the discount was applied.
6. How to Contact Us
If you have any questions about our return or refund policy, or if you need assistance with your return, please reach out to us at:
Email: contact@sportsroyals.net
Our customer service team is here to assist you and will respond within 1-2 business days.